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27801 La Paz Road
Laguna Niguel, CA 92677
Tel: (949) 362-4300
Fax: (949) 362-4340
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The following Frequently Asked Questions "FAQs" are based on questions most often asked of City Staff. They are divided into categories and are searchable. If you do not find an answer to your question, please contact liaison@ci.laguna-niguel.ca.us or call (949) 362-4300.
Animal Control
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The City of Laguna Niguel contracts with Mission Viejo Animal Shelter for animal control services. The Mission Viejo Animal Shelter can be contacted by calling (949) 470-3045. Service information is also available through their website at More... |
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Services provided by Mission Viejo Animal Shelter include pet licensing, patrol, adoption, and shelter services. The shelter hours are Mondays, Tuesdays and Thursdays, 11:00 am – 4:00 pm., Wednesdays, 12:00 Noon – 6:00 pm and Sundays, 12 Noon to 3:00 pm |
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If you have an emergency, please call 911. If you are in need of Animal Control services and you cannot wait until the next business day, please contact the Orange County Sheriff’s Department at (949) 770-6011. The OCSD Dispatch will page an Animal Control Officer. |
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For pet licensing, please contact Mission Viejo Animal Shelter at (949) 470-3045. License applications are available at the Shelter located at 28905 Hillcrest Drive, Mission Viejo, and also at Laguna Niguel City Hall at 27802 La Paz Road. The application form is also available online at More... |
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Contact Mission Viejo Animal Shelter at (949) 470-3045 and they will provide assistance with barking dog complaints. |
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Yes, all dogs must be restrained by a leash not to exceed six feet in length. |
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The City’s Pooch Park is located on Golden Lantern immediately adjacent to Fire Station 49. The Pooch Park is open from dawn to dusk. |
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Dead animals should be reported to Mission Viejo Animal Shelter at (949) 470-3045. |
Business Information
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No. Although the City of Laguna Niguel does not require a business licensee, there are certain approvals required for a new business. Please review the details provided under A Guide to Starting Your Own Business. |
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Yes, however, you must first obtain a Home Occupation Permit. There are restrictions as to the type of business that a resident can operate out of a residential property. |
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The City does not have business ownership information since we do not require a business license. The information may be obtained by contacting the County of Orange Clerk-Recorder’s Office at (714) 834-3005 or visit their website at http://www.oc.ca.gov/recorder. The California Secretary of State’s website at http://www.ss.ca.gov provides State information on corporations and limited liability partnerships. |
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Yes. The City’s Business Watch is a crime prevention program that is specifically focused on the Laguna Niguel’s business community. Business members can participate in this program at no cost or obligation. For additional information, please contact Laguna Niguel Police Services at (949) 362–4312. To schedule an appointment to sign up for the Business Watch program, please call Laguna Niguel Police Services at (949) 362-4312. |
Cox Communications
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Cox Communications provide cable television, digital telephone, and internet access services to the community of Laguna Niguel. |
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Cox Communications is located at 29947 Avenida De Las Banderas, Rancho Santa Margarita, CA 92688. Telephone: (949) 240-2020. You may also contact them online at http://www.cox.com. |
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Cox Communications has a payment office in the Mail Services store at 23974 Aliso Creek Road, Laguna Niguel at the corner of Aliso Creek and La Paz Road. The payment counter is open Monday-Friday, 8:00 am – 6:00 pm and on Saturday from 9:00 am – 4:00 pm. |
Crime and Crime Prevention
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In the event of an emergency, please dial 911. For non-emergency situations, please contact Sheriff’s dispatch at (949) 770-6011 to report a crime. |
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Crime information by neighborhood may be accessed at the Orange County Sheriff’s Department website at http://www.ocsd.org by clicking on Crime Statistics. |
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Crime prevention programs include Business Watch, Neighborhood Watch, Residential Security Tips, Vacation Home Checks and Watch Mail. For more information, please contact our Crime Prevention Specialist, Jill Davidson at (949) 362-4365 or visit our Police Services web page. |
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Yes. The City’s Business Watch, is a crime prevention program that is specifically focused on the Laguna Niguel business community. Participation in the program is free and can be scheduled by calling Police Servies at (949) 362-4312. Additional information on our Business Watch program can be obtained by visiting our Business Watch web page. |
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Copies of crime, incident or traffic reports can be obtained from the Sheriff’s Support Services Office by calling (714) 834-6454. There is a copying charge for this service. |
Street Light Repair
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If a street light in your neighborhood is in need of repair, please contact your local utility company, San Diego Gas & Electric (SDG&E) at (800) 411-7343 or Southern California Edison (SCE) at (800) 655-4555. For SCE neighborhoods, reports of outages can be made online at http://www.sce.com/Forms/ReportStreetLightOutage.aspx. Streetlight repair can also be reported to City Hall at 362-4300 or via CityHall Direct, the City's new automated customer service system. |
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On private streets, streetlights are privately maintained and you should contact your association’s property manager. |
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Yes. Please report blinking streetlights. |
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State your name and daytime telephone number. Identify the location of the light, for example “the light is located at the intersection of FIRST and MAIN” or “across from 12345 Main Street” or “100 feet south of 34567 First Street”. Please state whether or not the light is flickering or if it flickered prior to the outage. |
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The normal turn around time for streetlight repair is 5-10 working days. Stormy weather conditions will delay the lead-time for streetlight repair. |
Street Sweeping
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Public streets are swept twice per month. The City contracts with R.F. Dickson Company for sweeping services. Sweeping of public, residential streets takes place during the 2nd and 4th Monday, Tuesday, Wednesday, Thursday and Friday. |
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If you live on a private street, please contact your association for information regarding your street’s sweeping schedule. |
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Since your street sweeping day is determined by your trash day, sweeping will be delayed if your trash day or your normal sweeping day falls on or after (but within the week of) Memorial Day, Thanksgiving and Christmas Day.If your trash collection day is moved from a 2nd or 4th Thursday to Friday, the sweeping will take place on the following Monday. |
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The City does not sweep on rainy days. Streets will be swept on the next scheduled day. |
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If the street sweeper skipped your house, it was for one of three reasons: 1) A parked car was blocking the area. Street sweepers require approximately two car lengths to swing out and around a parked car. 2) There was a large pile of debris in the gutter. Large debris piles can hide items that can damage the sweeper and will therefore by avoided. 3) Sweeping was canceled or rescheduled due to rain or a holiday. |
Trash Pickup and Recycling
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CR&R provides residential and commercial trash service under a franchise agreement with the City of Laguna Niguel. For information, please contact CR&R at (877) 728-0446. CR&R |
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Call CR&R (Solag) Customer Service at (877) 728-0446. Every residential customer is entitled to two “bulky item” (refrigerators, sofa, mattress or water heater) pickups per year. |
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If your trash pickup day falls on or after (but within the week of) New Year’s Day, 4th of July, Labor Day, Memorial Day, Thanksgiving and Christmas Day, your pickup will be delayed by one day. Please note that your street sweeping service will also be delayed by one day during these holiday weeks. |
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The County of Orange Collection Centers located at 32250 La Pata Avenue in San Juan Capistrano, accept household hazardous waste such as old paint, solvents, etc., at no cost. The Collection Centers are open Tuesday through Saturday, 9:00 am to 1:00 pm. The centers are closed on rainy days, Christmas, New Years, Thanksgiving and Independence Day. For more information, please call (714) 834-6752 or visit http://www.oclandfills.com. |
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There are two State Certified Used Oil Collection Centers in Laguna that accept used motor oil: Econo Lube N’ Tube, 27912 Forbes Road (949) 364-5833 and Laguna Niguel Service Center, 26042 Cape Drive (949) 582-2191. |
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The State Department of Conservation has established recycling zones which can be accessed through their web site at http://www.bottlesandcans.com/where.php. A staffed recycling center is located in San Juan Capistrano at Nexcycle/Farm to Market, 32382 Del Obispo Street. Tel: (949) 279-2200. |
Vector Control
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Vector Control is a County service that assists residents with issues pertaining to insects, rodents, or other animals that may present a public health problem. The Orange County Vector Control Agency handles all calls regarding flies, rats and mosquito infestations. |
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Orange County Vector Control can be reached at (714) 971-2421 or online via their website at http://www.ocvcd.org. |
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If you observe a person being attacked by bees, call 911 immediately. To remove bees from your private property, please contact a local pest control company. For bees on public property, please call our Public Works Department at (949) 362-4337. |
Water & Sewer Service
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Moulton Niguel Water District provides the community of Laguna Niguel with water and sewer services. Their office is located at 27500 La Paz Road and can be reached by calling (949) 831-2500 or visit their website at http://www.mnvd.com. |
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This facility is operated by SOCWA (South Orange County Wastewater Authority). For information regarding the water reclamation plant, please call (949) 361-3228 or visit their website at http://www.socwa.com. |
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