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Animal Control

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1. Who provides Animal Control Services to the City of Laguna Niguel?

The City of Laguna Niguel contracts with Mission Viejo Animal Shelter for animal control services. The Mission Viejo Animal Shelter can be contacted by calling (949) 470-3045. Service information is also available through their website at More...

2. What services are provided by Mission Viejo Animal Shelter?

Services provided by Mission Viejo Animal Shelter include pet licensing, patrol, adoption, and shelter services. The shelter hours are Mondays, Tuesdays and Thursdays, 11:00 am – 4:00 pm., Wednesdays, 12:00 Noon – 6:00 pm and Sundays, 12 Noon to 3:00 pm

3. Who do I call for Animal Control services during non-business hours?

If you have an emergency, please call 911. If you are in need of Animal Control services and you cannot wait until the next business day, please contact the Orange County Sheriff’s Department at (949) 770-6011. The OCSD Dispatch will page an Animal Control Officer.

4. How do I get a license for my pet?

For pet licensing, please contact Mission Viejo Animal Shelter at (949) 470-3045. License applications are available at the Shelter located at 28905 Hillcrest Drive, Mission Viejo, and also at Laguna Niguel City Hall at 27802 La Paz Road. The application form is also available online at More...

5. Who do I contact regarding a barking dog?

Contact Mission Viejo Animal Shelter at (949) 470-3045 and they will provide assistance with barking dog complaints.

6. Does the City of Laguna Niguel have a Leash Law?

Yes, all dogs must be restrained by a leash not to exceed six feet in length.

7. Does the City of Laguna Niguel have a Dog Park?

The City’s Pooch Park is located on Golden Lantern immediately adjacent to Fire Station 49. The Pooch Park is open from dawn to dusk.

8. There is a dead animal in the street, how can it be removed?

Dead animals should be reported to Mission Viejo Animal Shelter at (949) 470-3045.

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Business Information

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1. Does the City require a business license?

No. Although the City of Laguna Niguel does not require a business licensee, there are certain approvals required for a new business. Please review the details provided under A Guide to Starting Your Own Business.

2. Can I operate a business out of my home?

Yes, however, you must first obtain a Home Occupation Permit. There are restrictions as to the type of business that a resident can operate out of a residential property.

3. How can I obtain business ownership information?

The City does not have business ownership information since we do not require a business license. The information may be obtained by contacting the County of Orange Clerk-Recorder’s Office at (714) 834-3005 or visit their website at http://www.oc.ca.gov/recorder. The California Secretary of State’s website at http://www.ss.ca.gov provides State information on corporations and limited liability partnerships.

4. Is there a crime prevention program specific to businesses?

Yes. The City’s Business Watch is a crime prevention program that is specifically focused on the Laguna Niguel’s business community. Business members can participate in this program at no cost or obligation. For additional information, please contact Laguna Niguel Police Services at (949) 362–4312. To schedule an appointment to sign up for the Business Watch program, please call Laguna Niguel Police Services at (949) 362-4312.

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Cox Communications

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1. What services are provided by Cox Communications?

Cox Communications provide cable television, digital telephone, and internet access services to the community of Laguna Niguel.

2. How do I contact Cox Communications?

Cox Communications is located at 29947 Avenida De Las Banderas, Rancho Santa Margarita, CA 92688. Telephone: (949) 240-2020. You may also contact them online at http://www.cox.com.

3. Where can I pay my Cox Communication bill?

Cox Communications has a payment office in its store located at 28950 Golden Lantern, Laguna Niguel at the corner of Golden Lantern and Crown Valley Parkway. Store hours are: Monday-Saturday, 9:00am to 8:00pm. Sunday 11:00am to 5:00pm. For more information, call (949) 546-1200.

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Crime and Crime Prevention

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1. How do I report a crime?

In the event of an emergency, please dial 911. For non-emergency situations, please contact Sheriff’s dispatch at (949) 770-6011 to report a crime.

2. How can I obtain crime information by neighborhood?

Crime information by neighborhood may be accessed at the Orange County Sheriff’s Department website at http://www.ocsd.org by clicking on Crime Statistics.

3. What type of crime prevention programs are available in Laguna Niguel?

Crime prevention programs include Business Watch, Neighborhood Watch, Residential Security Tips, Vacation Home Checks and Watch Mail. For more information, please contact our Crime Prevention Specialist, Jill Davidson at (949) 362-4365 or visit our Police Services web page.

4. Is there a crime prevention program specific to businesses?

Yes. The City’s Business Watch, is a crime prevention program that is specifically focused on the Laguna Niguel business community. Participation in the program is free and can be scheduled by calling Police Servies at (949) 362-4312. Additional information on our Business Watch program can be obtained by visiting our Business Watch web page.

5. How do I obtain a copy of a crime, incident or traffic report?

Copies of crime, incident or traffic reports can be obtained from the Sheriff’s Support Services Office by calling (714) 834-6454. There is a copying charge for this service.

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Street Light Repair

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1. Who do I contact to report a streetlight in need of repair in my neighborhood?

If a street light in your neighborhood is in need of repair, please contact your local utility company, San Diego Gas & Electric (SDG&E) at (800) 411-7343 or Southern California Edison (SCE) at (800) 655-4555. For SCE neighborhoods, reports of outages can be made online at http://www.sce.com/Forms/ReportStreetLightOutage.aspx.

Streetlight repair can also be reported to City Hall at 362-4300 or via CityHall Direct, the City's new automated customer service system.

2. Who repairs streetlights along private streets?

On private streets, streetlights are privately maintained and you should contact your association’s property manager.

3. I noticed that a streetlight is blinking, should I call for repair?

Yes. Please report blinking streetlights.

4. What information should I provide when calling in for streetlight repair?

State your name and daytime telephone number. Identify the location of the light, for example “the light is located at the intersection of FIRST and MAIN” or “across from 12345 Main Street” or “100 feet south of 34567 First Street”. Please state whether or not the light is flickering or if it flickered prior to the outage.

5. How long does it take for a streetlight to be repaired?

The normal turn around time for streetlight repair is 5-10 working days. Stormy weather conditions will delay the lead-time for streetlight repair.

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Street Sweeping

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1. When and how often is my street swept?

Public streets are swept twice per month. The City contracts with R.F. Dickson Company for sweeping services. Sweeping of public, residential streets takes place during the 2nd and 4th Monday, Tuesday, Wednesday, Thursday and Friday.

2. When are private streets swept?

If you live on a private street, please contact your association for information regarding your street’s sweeping schedule.

3. What is the City’s Holiday sweeping schedule?

Since your street sweeping day is determined by your trash day, sweeping will be delayed if your trash day or your normal sweeping day falls on or after (but within the week of) Memorial Day, Thanksgiving and Christmas Day.If your trash collection day is moved from a 2nd or 4th Thursday to Friday, the sweeping will take place on the following Monday.

4. What is the rainy day street sweeping schedule?

The City does not sweep on rainy days. Streets will be swept on the next scheduled day.

5. Why did the street sweeper skip my house today?

If the street sweeper skipped your house, it was for one of three reasons: 1) A parked car was blocking the area. Street sweepers require approximately two car lengths to swing out and around a parked car. 2) There was a large pile of debris in the gutter. Large debris piles can hide items that can damage the sweeper and will therefore by avoided. 3) Sweeping was canceled or rescheduled due to rain or a holiday.

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Trash Pickup and Recycling

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1. Where can I obtain information on billing for residential and commercial trash service?

CR&R provides residential and commercial trash service under a franchise agreement with the City of Laguna Niguel. For information, please contact CR&R at (877) 728-0446. CR&R

2. I need a special trash pickup for large items, who do I call?

Call CR&R (Solag) Customer Service at (877) 728-0446. Every residential customer is entitled to two “bulky item” (refrigerators, sofa, mattress or water heater) pickups per year.

3. What is the Holiday trash pickup schedule for Laguna Niguel?

If your trash pickup day falls on or after (but within the week of) New Year’s Day, 4th of July, Labor Day, Memorial Day, Thanksgiving and Christmas Day, your pickup will be delayed by one day. Please note that your street sweeping service will also be delayed by one day during these holiday weeks.

4. Where can I dispose of old paint, batteries, pesticides, cleaners, solvents, and other household hazardous waste?

The County of Orange Collection Centers located at 32250 La Pata Avenue in San Juan Capistrano, accept household hazardous waste such as old paint, solvents, etc., at no cost. The Collection Centers are open Tuesday through Saturday, 9:00 am to 1:00 pm. The centers are closed on rainy days, Christmas, New Years, Thanksgiving and Independence Day. For more information, please call (714) 834-6752 or visit http://www.oclandfills.com.

5. Where can I take my used oil to be recycled?

There are two State Certified Used Oil Collection Centers in Laguna that accept used motor oil: Econo Lube N’ Tube, 27912 Forbes Road (949) 364-5833 and Laguna Niguel Service Center, 26042 Cape Drive (949) 582-2191.

6. I do not have curbside recycling, where can I go to dispose of recyclable materials?

The State Department of Conservation has established recycling zones which can be accessed through their web site at http://www.bottlesandcans.com. A staffed recycling center is located in Aliso Viejo at Tomra Pacific Inc, 26901 Aliso Creek Rd, Aliso Viejo CA 92656.

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Vector Control

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1. What is Vector Control?

Vector Control is a County service that assists residents with issues pertaining to insects, rodents, or other animals that may present a public health problem. The Orange County Vector Control Agency handles all calls regarding flies, rats and mosquito infestations.

2. How do I contact Vector Control?

Orange County Vector Control can be reached at (714) 971-2421 or online via their website at http://www.ocvcd.org.

3. Who do I call regarding a swarm of bees?

If you observe a person being attacked by bees, call 911 immediately. To remove bees from your private property, please contact a local pest control company. For bees on public property, please call our Public Works Department at (949) 362-4337.

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Water & Sewer Service

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1. Who do I contact regarding my water and sewer services?

Moulton Niguel Water District provides the community of Laguna Niguel with water and sewer services. Their office is located at 27500 La Paz Road and can be reached by calling (949) 831-2500 or visit their website at http://www.mnwd.com.

2. Who operates the sewer reclamation facility on La Paz Road by the Regional Park?

This facility is operated by SOCWA (South Orange County Wastewater Authority). For information regarding the water reclamation plant, please call (949) 361-3228 or visit their website at http://www.socwa.com.